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Privacy Statement Effective as of February, 2008
TutoringPals.com Privacy statement
TutoringPals.com is committed to protecting customer privacy. This Statement of Privacy applies to the TutoringPals.com web site and governs the data collection and usage at TutoringPals.com site and services. Since we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. We reserve the right to change this Statement at any time, so please read this Statement of Privacy.
If you have questions or concerns regarding this statement, you should contact the Privacy Program Office of TutoringPals.com by emailing
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Collection of your Personal Information:
When customers register to use the services offered at TutoringPals.com, we collect contact information, such as their name, address, phone number, and e-mail address, and billing information, such as billing name and address, credit card number, and the school grade and subjects to use the service. We also receive and may store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your web browser accesses www.TutoringPals.com. More information on our use of "cookies" can be found below.
Information collected by TutoringPals.com is used solely for the purpose of enrolling members, billing membership fees and setting up the service for our customers. We may also use the information to contact customers to further discuss customer interest in our company, the services provided, and to send information regarding special promotions and events. Customer email addresses and any personal customer information will not be distributed or shared with third parties. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to
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TutoringPals.com uses a third-party intermediary to manage the credit card processing. This intermediary uses the information for the sole purpose of credit card processing. We may track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
Use of your Personal Information
TutoringPals.com collects and uses your personal information to process enrollment and deliver the requested services. It is possible that TutoringPals.com may also use personal contact information to inform you of other products or services available from TutoringPals.com. TutoringPals.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. TutoringPals.com does not sell, rent or lease its membership lists to third parties.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, credit card processing, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
TutoringPals.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. TutoringPals.com may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TutoringPals.com or the site; (b) protect and defend the rights or property of TutoringPals.com, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of TutoringPals.com or the public. Personal information collected on this site may be stored and processed in the United States or any other country in which TutoringPals.com or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. TutoringPals.com abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Security of your Personal Information
TutoringPals.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through secure sockets layer (SSL) encryption technology.
Special Relationships
TutoringPals.com has a number of relationships with business partners with whom we may share your personal information for the purpose of providing a service, fulfilling an order or completing a transaction. For example, we use certain vendors for the purpose of providing credit card transaction and check processing services. These vendors verify your purchase information, such as credit card number or checking account number, and authorize your transaction. In doing so, they have access to data about users, but they are prohibited from using this information for any other purpose.
Cookies
TutoringPals.com uses software tags called "cookies" to identify customers when they visit our site. Cookies are used to remember user preferences and maximize performance of our services. The information we collect with cookies is not sold, rented, or shared with any outside parties. Users who disable their Web browser's ability to accept cookies will be able to browse our Website but will not be able to successfully use our Service.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.
This privacy statement covers the use of cookies by TutoringPals.com only and does not cover the use of cookies by any advertisers.
Third Party Cookies: We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our website to help us administer our website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual website visitors to any personally identifiable information. All data collected by such third parties on behalf of TutoringPals.com is used only to provide us with information on site usage and is not shared with any other third parties.
Web Beacons
Web pages may contain an electronic file called a web beacon, that allows a web site to count users who have visited that page or to access certain cookies. TutoringPals uses web beacons in the following ways:
Within the TutoringPals web sites
•TutoringPals uses web beacons within the TutoringPals web sites in order to count users and to recognize users by accessing TutoringPals cookies.
•Being able to access TutoringPals cookies allows us to personalize your experience when you visit TutoringPals web sites that are located both on and off of the TutoringPals.com domain.
HTML email
TutoringPals's practice is to include web beacons in HTML-formatted email messages (messages that include graphics) that TutoringPals, or its agents, sends in order to determine which email messages were opened and to note whether a message was acted upon.
In general, any file served as part of a web page, including an ad banner, can act as a web beacon. TutoringPals may also include web beacons from other companies within pages served by TutoringPals so that TutoringPals's advertisers may receive auditing, and reporting.
Log Files
TutoringPals.com maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.
Retention of Information
TutoringPals.com will keep personal information of its users for as long as they are registered subscribers or users of our products and services, and for a reasonable time thereafter.
Change in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us by emailing
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